Often when we talk about risk and digital, we get into discussions about privacy and cyber security. But there are other, more fundamental questions:
All of these questions have an element of risk and uncertainty. Finding ways to reduce the risk can help you get started on changing the way your organisation works, and start making some progress.
Digital can feel daunting and complex, so it’s tempting to do nothing or delay. But this has a cost, too.
You probably have quite a few areas where you would like to improve your digital capacity. Sometimes it can feel like everything needs fixing at once! How do you prioritise and work out what to start with? One useful tool is the effort/user value chart from Lean software development:
The first place you should look for quick wins is areas where you can deliver a lot of user value for minimal effort. Often you can make a large impact by focussing on ‘pain points’ that give your users a lot of hassle.
Next, you should carefully look at areas that also deliver a lot of user value, but take more effort to achieve. Take a cautious test-driven approach to make sure you don’t commit lots of effort to something that doesn’t work.
Two areas you should avoid: firstly, don’t get distracted by issues or areas that deliver low user value, even if they are low effort to fix. Sometimes digital teams can get seduced by ‘shiny features’ that actually make no difference to user’s experience. And finally – this is fairly obvious – definitely avoid working on areas which deliver low user value for high levels of effort. They are not worth it!
Organisations often get stuck with digital because they have no dedicated budget for it. Some digital changes
do cost money. But you need to consider time, too. Here’s a simple example:
Muddling through vs Managed IT
Two organisations, both with 5 employees:
This is a real-world example, based on organisations I’ve supported. Two important points: we often forget the cost of ‘doing nothing’. Also, reliable IT is key to enabling your team to do their work well.